Q: Are you an authorized dealership?
Q: How long will it take for my order to ship?
Q: Are all OEM parts for sale on your website in stock?
Q: What happens if I need to return or exchange a part?
Q: What if the part is broken or damaged during shipping?
A: We protect all domestic shipments shipped within the United States and Puerto Rico via FedEx, UPS, and USPS with Extend. This coverage protects applicable orders from loss, theft, or damage. You can file a claim on your affected shipment using one of the following steps.
- Visit the Extend Customer Claims portal to chat with their digital assistant. Kaley is available 24/7 to help buyers with their claims.
- Call Extend Support via a toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CT, Monday through Friday.
For more information about the Extend shipping claim process, please visit the Extend Shopper’s Guide.