Return Policy

Online Return Form

In order to start the return process, we will need some information from you first. Please fill out our easy return form.

Return Policy

CheapestFactoryParts.com strives to make returns easy, even when you order the wrong part. Even when you just decide you don't need the part! We don't do any finger pointing. In general, we strive to accept returns for any items that have not been installed or damaged by you. But, of course, our legal department had to make it more complicated and get a bit more specific. On this page you should find all your answers to our return policy. If you have any questions on the points below, just email us at parts@cheapestfactoryparts.com

We Also Guarantee...

CheapestFactoryParts.com guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product.

Refunds

We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item. Within 30 days of receipt of your order, you may return products that:

• Are in their original manufacturer packaging (shipping packaging can be opened)

• Have original manufacturer information

• Are not used, installed, or disassembled

• Sealed packages are not opened

• Are not damaged due to incorrect installation

• The item is not a hazardous material (HAZMAT)

• Do not have missing parts, hardware or instructions

• Are in original, unaltered condition (have not been installed, painted/sanded, or worked on in any way)

• Electrical parts can not be returned

• When returning parts we need the original packaging returned with the parts

• All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition. Products that have been assembled or modified will not be eligible for return. All items must be returned in their entirety, meaning all items included must be returned together.

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted. Items incorrectly shipped to CheapestFactoryParts.com will not be returned. Items not purchased from CheapestFactoryParts.com will not be accepted. If we accept a return, a restocking fee will apply. A restocking fee is necessary to help CheapestFactoryParts.com maintain appropriate inventory levels and to keep the high demand products on the shelf for availability.

RESTOCKING FEES
BMW - 20%

CHRYSLER - 20%

FIAT - 20%

GM - 35%

NISSAN - No returns on NISSAN

SUBARU - 20%

TOYOTA - 20%

We will issue a refund for any returned products when your return meets the above requirements.The only exception to this is HAZMAT (hazardous material) items. HAZMAT items are clearly labeled in our catalog. You will be alerted that an item is HAZMAT before you place your order. In all cases, the cost of shipping will be credited only if the return is a result of our error.

Damaged Products

If your product has been damaged in shipment, please contact us via email and we will respond with exchange instructions.

Labor

We will not refund any labor costs incurred by you or the installer of the products purchased at this website.

Procedure for Returns

Before a return is shipped back to us, you must contact us and let us know. Returns must be shipped back with a copy of the order's original invoice. The best way to contact us is by filling out our easy return form. After you complete the return form, you will be taken to a page with return instructions. CheapestFactoryParts.com is not responsible for any costs incurred for returning orders for any reason, unless a CheapestFactoryParts.com representative provides a shipping label. $150 will be deducted from your refund for refused freight shipments.

We apologize, but we cannot accept returns of HAZMAT items for reasons of liability. HAZMAT items are clearly labeled in our catalog. You will be alerted that an item is HAZMAT before you place your order.

Core Returns

If you would like to return an item associated with a core return value, please submit your request through our Returns form. Please note:

• All fluids must be drained from the core

• The core must be securely wrapped in plastic and sealed

• Cores must be returned in the packaging used in the shipment of the order sent to you

• Your core will be inspected to determine if the core is rebuild­able

• Core return shipping charges are the responsibility of the customer. These are not refundable.